Resident requests
All channels · Tonight
Live
Lot 17
Call · 11:48 PM
Emergency
“I smell gas near the water heater.”
Unit 4B
Text · 10:32 PM
Maintenance
“The kitchen sink is leaking under the cabinet.”
Lot 42
Email · 9:15 PM
Lot rent
“When is lot rent due, and is there a late fee?”
Unit 9A
PMS · 8:03 PM
Photo requested
Portal request: “Dishwasher won’t drain.”
Domos handled
On-call alerted
Work orders opened
Questions answered
Logged to PMS
Keep your phone numbers, your inboxes and your PMS. Residents reach you the way they already do, so there’s no app to download, and your team keeps working in the system it knows.
01
Connect your channels
Forward your phone lines and connect your text number and support inbox. Domos replies to every text and email, and you choose when it answers calls.
02
Connect your PMS
Domos reads residents, units, balances and open work orders, picks up requests submitted in your PMS and writes every update back. No new platform for your team.
03
Set your rules
Choose what counts as an emergency, who’s on call, how work orders are categorized and what Domos can handle on its own.
04
Go live
Domos answers, triages and opens work orders, then logs a summary of every conversation to the resident’s record.
Maintenance, questions and emergencies come in by phone, text, email and your PMS. Domos sorts each one and handles it the right way.
Maintenance
Work order intake
Captures the issue, location, access notes and photos, then opens a categorized work order in your PMS with everything your team needs.
Photos and details
Categorized
Written to your PMS
Urgent
Emergency triage
Spots gas smells, flooding, fire and no heat, walks residents through safety steps and alerts your on-call staff right away.
Safety steps
On-call alerts
24/7
Routine
Troubleshooting first
Walks residents through simple fixes like a tripped breaker or a clogged disposal, and opens a work order when that doesn’t solve it.
Guided fixes
Fewer dispatches
Work order if needed
PMS
Portal requests
Picks up requests residents submit in your PMS, follows up for missing details or photos and flags anything urgent.
Missing details
Photo follow-up
Urgent flags
Residents
Resident questions
Answers questions about rent, lot rent, balances, amenities, packages, parking and community rules from the resident’s record.
Policy answers
Ledger answers
Payment links
After the work
Closing the loop
Checks in with residents after a repair is marked done, logs their answer and opens a follow-up if the problem isn’t fixed.
Resident check-ins
Follow-ups
Logged to PMS
Domos resolves routine requests on its own and escalates anything urgent, sensitive or outside your rules. Your staff gets the resident, the unit, the photos and a summary, so no one starts from scratch.
You choose who gets what, at which hours, for each property.
When
Gas smell, fire or flooding
Domos
Gives safety steps, opens an emergency work order and alerts or transfers to on-call staff right away.
When
Leak under a sink at 11 PM
Domos
Shows how to shut off the valve, opens a work order for the morning and tells the resident when to expect a response.
When
Resident asks for a person
Domos
Hands off to your team during office hours with a summary. After hours, logs a callback for the next business day.
When
Dispute, legal or fair housing question
Domos
Routes to the property manager with the full conversation and a short summary.
When
Repeat issue or upset resident
Domos
Flags it for same-day follow-up and notes the work order history.
Not a generic help desk. Domos is trained on how apartment and manufactured home teams handle maintenance and resident requests, from lot rent questions to after-hours emergencies.
No app for residents
Residents call, text or email the numbers and addresses they already use. Nothing to download, nothing to log in to.
Works inside your PMS
Reads units, leases, balances and open work orders, and writes every request and update back. No new platform to learn.
One record per resident
Calls, texts, emails and PMS requests land on the same resident record, so nothing gets tracked twice.
Photos and details
Asks for photos, location, access and pets before the work order is created, so techs show up prepared.
Your categories and rules
Routes each request by trade, priority and property using the rules your team already follows.
Replies in minutes
Responds within minutes, 24/7, including nights, weekends and holidays.
Multilingual
Answers in English, Spanish and more, and logs every summary in English for your team.
Resident recognition
Knows residents by phone number or email and pulls up their unit, history and open requests.
Compliance built in
Contact hours, opt-outs, recording disclosures and fair housing guardrails, set by property.
Requests today
All communities
64
Requests
0
Missed
6
Escalated
Each conversation is summarized and written to the right resident and work order in your PMS. See what residents need, which channels they use and where your team is needed.
Summaries on every request
Work orders in your PMS
Request trends by property
Alerts and notifications
Answering services take messages and office inboxes wait until morning. Domos knows your properties and finishes the job.
Domos works inside your PMS, inboxes and phone lines, so there’s no new platform for your team and no app for residents. Residents, units, work orders and conversation notes stay in sync.
Do residents need to download an app?
No. Residents call, text or email the numbers and addresses they already use, or submit requests in your PMS as usual. Domos handles all of them, so there’s nothing new for residents to learn.
What happens in an emergency?
Does Domos create work orders in my PMS?
What about requests residents submit in the PMS?
How much does Domos handle on its own?
Does Domos work for manufactured home communities?
Which languages does it speak?
How are requests logged?
How long does setup take?
Every call, text, email and PMS request answered, triaged and logged, without adding staff.
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