Case Study: How WCG Investments Went Live With AI Resident Operations in 9 Days
Case Study: How WCG Investments Went Live With AI Resident Operations in 9 Days
Domos Team | 5 min read | Updated October 2026
WCG Investments signed a contract with Domos and went live nine days later. A few months after that, they launched Domos on a brand-new portfolio in a single day, with no testing phase at all.
This is how a fast-growing manufactured housing operator automated resident support and collections, and why its second launch was even faster than the first.
At a glance
Company: WCG Investments
Asset type: Manufactured housing
Portfolio: About 2,000 homes across the Southeast US
Domos workflows: Resident support and collections
Key results
9 days from contract to live
1 day to go live on a second portfolio, with no testing phase
15-20+ hours per week saved on manual resident communications
About WCG Investments
WCG Investments is a fast-growing manufactured housing operator with roughly 2,000 homes across multiple communities in the Southeast US. Co-founded by Matthias Gruenwald, WCG manages the full resident lifecycle, from leasing and day-to-day support through collections. Roel Nolasco leads operations on the ground.
As WCG expanded, the team was doing great work. But more parks meant more residents, more inbound requests, and more delinquent accounts to chase. Roel and his team were handling all of it manually, and the math was not going to hold.
The challenge: growing fast, hitting a ceiling
Resident operations at WCG ran through one team and a lot of manual effort. Collections alone meant an employee cycling through every delinquent resident with calls, follow-ups, and voicemails over two or three days, then starting over. By the time the list was done, it was already time to restart. Call it the collections treadmill.
Some residents picked up. Many did not. The ones who needed a payment plan had to wait for a callback. Nothing fell through the cracks on purpose. There just were not enough hours.
"We had a great team, but we were growing fast. At some point it's just a math problem. You can't keep doing things manually and expect the same results."
Matthias Gruenwald, Co-Founder, WCG Investments
Implementation: signed to live in 9 days
WCG's onboarding was the fastest Domos has ever executed: nine days from contract to first live interactions. Three days after the AI email went live, it was already handling inbound resident requests.
Domos integrated directly with WCG's property management system, connected to WCG's email, set up phone numbers by region, and pulled resident data and property-level rules automatically. No new platform for the team to learn. No workflow to rebuild from scratch.
The timeline:
Day 0: Contract signed
Day 2: Kickoff email
Days 3-5: Client tasks completed
Day 6: Kickoff call
Day 7: Internal setup
Day 8: Internal testing
Day 9: External testing, feedback, and go-live
Day 28: First full collections cycle complete
"It was really fast. We were up and running in less than two weeks. I just went into our integrations and provided access. That was pretty much it."
Roel Nolasco, Property Management Lead, WCG Investments
How it works: AI on the resident communication layer
Domos now handles the full resident communication layer at WCG: inbound support requests, maintenance intake, and collections outreach across all communities. It runs 24/7, in parallel, without missing a contact.
On collections, the AI runs the entire outreach sequence of emails, calls, and voicemails across every delinquent resident at once. Every interaction is recorded, transcribed, and summarized. After each cycle, Roel receives a structured report that shows:
Who promised to pay, and when
Who needs a human conversation
Who disputed a charge
Who is missing contact information
Roel no longer spends his time cycling through a list. He spends it on the residents and situations that actually need him. (For more on how this works across communities, see our guide to AI for manufactured housing collections and resident support.)
As Matthias put it during our first conversation: "Let AI do all the mundane, repeatable work so our team can focus."
Expansion without hesitation
A few months in, WCG took on management of a new portfolio of communities. It required a new standalone setup, and Domos was live on that portfolio within a day.
That speed was earned. Roel reviews AI interactions closely. He reads every report. He flags edge cases. That kind of scrutiny, kept up consistently over months, is why the expansion was a one-day event rather than a project.
"When we took on the new portfolio, there was no question. We knew exactly what to expect, and we were live the next day."
Matthias Gruenwald, Co-Founder, WCG Investments
WCG continues to grow, with another new community in the pipeline. Domos scales with them: no ramp-up, and no additional hires required to cover new properties. As their portfolio expands, their operations don't have to.
What other operators can take from WCG
Integration beats migration. WCG's part of onboarding was mostly granting access. Because Domos works inside the systems the team already uses, there was nothing new to adopt.
Trust is built in the reports. Close review in the first months is what made the second launch a non-event. Human oversight is a feature, not a sign the AI isn't working. (Read more about human in the loop.)
Growth stops being a staffing question. When the communication layer scales on its own, adding a community no longer means adding a person to work the call list.
Frequently asked questions
How long did it take WCG Investments to go live with Domos? Nine days from signed contract to go-live, with the first full collections cycle complete by day 28. A second portfolio went live in one day.
Did WCG have to switch software or learn a new platform? No. Domos integrated directly with WCG's property management system and email and set up phone numbers by region. The team kept working in the tools it already had.
What does Domos handle for WCG? Inbound resident support, maintenance intake, and collections outreach by email, phone, and voicemail, across all communities, 24/7.
How does WCG's team stay in control of collections? Every interaction is recorded, transcribed, and summarized. After each cycle, the team gets a report showing who promised to pay, who needs a human conversation, who disputed a charge, and who is missing contact information.
How much time does Domos save WCG? Roel Nolasco saves 15-20+ hours per week that used to go to manual resident communications.
Is your collections list growing faster than your team? Book a demo
Not ready yet? Read our guide to AI for manufactured housing communities.
Domos is an AI workforce built for residential property management. Purpose-built for manufactured housing, multifamily, and single-family operators, Domos handles resident support, collections, and leasing, so property teams can focus on the work that needs a human. Operators use Domos to grow their portfolio without growing their headcount.