PMS
Renewals run on a spreadsheet and somebody’s memory
Most teams don’t lose renewals because the offer was wrong. They lose them because the first note went out late, the follow-up never happened, or the move-out notice was a surprise.
Dates get missed
Lease end dates live in the PMS, but someone still has to pull the list and remember to start.
Follow-up depends on who has time
One email goes out, then the busy season hits and nobody checks who never answered.
Silence until renewal
Residents hear nothing from move-in to renewal, so small problems turn into reasons to leave.
Move-outs are a surprise
Notices arrive late or not at all, and the unit sits empty while turnover catches up.
Outreach that starts on time, every time
Lease end dates, rent and contact details come straight from your PMS. Domos sends each note on the schedule you set and keeps following up until the resident answers. Nobody has to keep a list.
Questions answered. Decisions handed to your team
Residents reply with questions about rent, terms, parking or that dishwasher that never got fixed. Domos answers from your offer and your rules, and anything that needs a decision goes to a person with the whole conversation attached.
One view of every lease coming up
No guessing who might stay. Every resident’s answer is recorded as they give it: renewing, not renewing, still deciding or waiting on your team. Each status is noted on the resident record in your PMS.
Your team knows first, not on move-out day
A “no” is useful too. Domos confirms the move-out date, sends your move-out instructions and tells your manager right away, so the unit can be marketed and turned before it sits empty.
Domos never makes up an offer
You decide the rent, the terms and who gets an offer at all. Domos sends what you set, sticks to it, and brings anything outside your rules to a person.
Your PMS stays the source of truth. No new system for your team to update, and no renewal list to keep in sync.
Reads from your PMS
Lease end dates, rent, balances and contacts, with nothing new for your team to enter.
Notes on the record
Each answer and status is noted on the resident record, so the PMS stays the source of truth.
Works with Domos Resident AI
Repairs raised during a renewal conversation become work orders, and residents get one consistent voice.
Your team stays in charge
Offers, exceptions and leases stay with your people. Domos does the chasing.
Where does the renewal data come from?
Your property management system. Lease end dates, current rent, balances and resident contact details are read from the PMS, so there’s no separate list to maintain.
Who decides the renewal offer?
Does Domos sign the renewal lease?
Which channels does it use?
What about residents with a balance or a legal case?
What happens when a resident isn’t renewing?
Can it check in with residents before renewal time?
Do we need new software?
Every lease reached on time, every answer recorded, and your team in the loop the moment a decision is needed.
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