One AI Agent for Every Resident Conversation

From move-in to renewal, Domos handles maintenance, rent, compliance and every question in between, and writes each outcome back to the PMS you already use.

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See the workflows

MMaya R.Unit 5A · The LindenSample resident

One agent · One thread · Twelve months

Mar 1Move-inEmailWelcome package sentKeys, parking and trash day answered before move-in

Apr 12MaintenanceTextKitchen leak → Work order #4821Permission to enter recorded, team notified

May 3CollectionsTextRent reminder → payment planPromise to pay logged, reminder set

Jul 18ComplianceEmailNotice: items stored on balconyRe-check set before the cure date

Jan 5RenewalTextRenewal offer followed upMarked renewing, leasing office notified

Every step written back to your PMSSynced

Trusted by property management teams across the U.S.

K&RRealty Management Brandywine Homes USA

Your team handles the exceptions, Domos handles the rest

Move-ins, work orders, rent reminders, violation notices and renewals make up most of the day. Domos takes them on across every property and channel.

70–90%of conversations handled end to endOnly the ones that need a person reach your team, with the full context attached.

24/7answers, instant on callsEvery call is picked up right away, and prospects and residents get an answer at 2 PM or 2 AM, weekends and holidays included.

45%of maintenance issues come in after hoursDomos triages them on the spot and alerts on-call staff when it can’t wait.

15%lower delinquencyReminders, payment links and promises to pay, run on your delinquency policy.

Every resident workflow

One agent, from move-in to renewal

Each workflow has its own playbook, and they all run on the same agent, with the same rules and the same history for every resident.

Before move-inMove-insWelcome packages go out and move-in questions get answered from each building’s instructions.Welcome packagesMove-in questionsDocuments sent to your teamExplore move-ins →During the leaseMaintenance & supportEvery request is triaged and turned into a work order, and the loop is closed after the repair. Emergencies go straight to on-call staff.Work orders in your PMSEmergency hand-offPortal requestsExplore maintenance & support →Every monthCollectionsReminders, payment links and promises to pay, run on your delinquency policy.Rent remindersPayment plansUp to 80% lower delinquencyExplore collections →Community rulesComplianceViolation notices drafted from your rules in minutes, with the re-checks and second notices handled for you.Notices in ~4 minutesRe-checks before cure datesSecond noticesExplore compliance →Lease endRenewalsFollows up on the offer your team sets, answers questions and hands every decision to your team.Offer follow-upsQuestions answeredMove-outs flaggedExplore renewals →Every channelOne thread per residentCalls, texts, emails and portal requests all reach the same agent, so nothing gets answered twice or not at all.PhoneTextEmailPMS portal requestsHear a sample call →

Why one agent

An agent that knows the whole resident

Residents don’t think in departments. When the same agent handles their move-in, repairs, rent and renewal, every answer starts from everything that came before.

01Remembers every residentMove-in date, work orders, payment plans and past notices are in front of Domos on every reply.

02One set of rulesYour policies, fees and contacts are set once per property and used by every workflow.

03One way to your teamAnything that needs a person arrives with the full thread, through the escalation path you choose.

04One recordEvery outcome is written back to the resident in your PMS, not spread across tools.

DDomos AI · Text messageMaya R. · Unit 5A · The LindenSample conversation

What Domos already knowsMoved in Mar 1Work order #4821 closedMay payment plan completedBalcony notice resolvedLease ends Jan 31

Hi, is my renewal still OK after the late payment back in May?

Domos: Hi Maya! Your May payment plan was completed on time and your balance is $0. Your renewal options are 12 months at $1,850 or 6 months at $1,920. Which one would you like?

The 12-month, please.

Marked renewing · Leasing office notified

How it works

Live in 2 weeks

Onboarding is a setup, not a software rollout. Your team keeps working in the tools it already knows.

01Connect your PMSDomos works inside the PMS your team already uses. No new platform and no data migration.

02Set your rulesPolicies, pricing, escalation contacts and what Domos can handle on its own.

03Choose your coverageAlways on, or overflow and after hours, across phone, text, email and chat.

04Go liveDomos answers, takes action and writes every outcome back to the record.

Customer story · Manufactured housingWCG Investments automated resident operations with Domos

Across roughly 2,000 manufactured homes, Domos handles the routine resident calls, texts and requests, and sends the rest to the right person on their team.

9 daysto go live across ~2,000 homes

1 dayto add the second portfolio

15–20+hours saved every week

Read the case study →

Frequently asked questions

Is this one product or several?

One agent. Move-ins, maintenance, collections, compliance and renewals all run on the same Domos agent, with the same rules and the same history for each resident. Each workflow has its own playbook, set up for your properties.

Which channels can residents use?

Does Domos replace our PMS or resident portal?

How does Domos handle emergencies?

What does Domos hand off to our team?

Can Domos follow different policies for each property?

Which property management systems does Domos work with?

How long does it take to go live?

Give every resident one place to get answers

See how Domos handles move-ins, maintenance, rent, compliance and renewals for your communities. Live in 2 weeks.

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