For affordable housing

The AI Workforce for Affordable Housing

Domos answers applicants, collects resident documents, handles requests and follows up on rent, connected to your PMS and working to your program rules.

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See how it works

Apartment building facade with blue balconies

Leasing AI7:48 PMAppointment booked · Maple CourtApplication document checklist sent

Document Review10:20 AMRecertification docs received3 pay stubs checked, 1 item still pending

Collections AI9:02 AMPayment plan set · Unit 4B$306 today and $306 on the 8th, logged to the PMS

Trusted by the most innovative organizations

Affordable housing teams carry more paperwork

Waitlists, applications and recertifications add hours to every week, on top of the same maintenance and rent work as any property.

Applicants with questions

Eligibility and application questions pile up, and every call pulls staff away from residents.

Leasing AI →

Documents that go missing

Recertifications stall on one missing pay stub, and chasing it takes reminder after reminder.

Residential AI →

Rent that runs late

Reminders, follow-ups and payment plans take hours every month, at every property.

Collections AI →

Across the resident lifecycle

One AI workforce, from first application to recertification

Domos answers applicants, collects resident documents, handles requests and follows up on rent, and writes every outcome back to your PMS.

DDomos AI · Web chatMaple Court · New applicant

Applicant synced to PMS

Do I qualify for a 2-bedroom? It’s me and my two kids.

Domos: For a household of 3, the income limit at Maple Court is $58,450 a year. Is your household income under that?

Yes, about $41,000.

Domos: Great. I can book an appointment to start your application and send the list of documents to bring.

Appointment booked · Tue 10:00 AM · Checklist sent

✓Applicant created in PMS✓Appointment on calendar✓Document checklist sent

Explore Leasing AI →

Voice AI

Listen to a sample call

Hear Domos answer a real property call. Every call is a conversation, not a phone tree, and every outcome is logged to your PMS.

Explore Voice AI →

Sample callRecorded call handled by Domos AI

0:002:40

Domos answers every call, books appointments, creates work orders and alerts your on-call team for emergencies, then logs a summary to your PMS.

Built for program rules

One standard across every property

Whether a property runs on tax credits, vouchers or a mix of programs, Domos follows each property’s policies and gives your team one view of every applicant and resident file.

Policies set per property and program

Document checklists tracked to completion

Escalations routed to the right site team

Every interaction logged to your PMS

Today across your portfolio3 properties · 520 units

304Conversations58Handed to staff

7:30 AMApplication appointment bookedMaple CourtLeasing

8:10 AMRecertification reminders sent to 12 residentsRiverside CommonsDocuments

8:45 AMPay stubs received · Unit 4BMaple CourtDocuments

9:20 AMWork order #1934 createdOak TerraceMaintenance

10:05 AMWaitlist question answeredRiverside CommonsLeasing

11:00 AMPromise to pay loggedOak TerraceCollections

Why affordable housing operators choose Domos

Built around program rules and the documents that come with them.

Answers at any hour

Prospects and residents get a reply in under a minute, nights and weekends included.

Documents tracked to completion

Domos asks for what’s missing, checks what comes in and reminds residents until the file is complete.

Configured to each property

Your policies, income limits and voice, set property by property.

Your team stays in control

Eligibility decisions stay with your team. Domos hands off with the full conversation attached.

Connected to your PMS

Residents, units, documents and balances come straight from the record, and every outcome is logged back.

Live in 2 weeks

We connect your PMS, load your policies and have Domos answering in about two weeks.

Works with your existing systems

Residents, units, documents and balances come straight from your PMS, and every conversation is logged back to the record.

Mass Elemental Systems

Outlook

Gmail

Facebook

Frequently Asked Questions

Which property management systems does Domos work with?

Domos works with Yardi, AppFolio, Rent Manager, ManageAmerica, MDS and Mass Elemental Systems, plus Outlook, Gmail, HubSpot, Jira, Airtable and Facebook. Residents, units, documents and balances come straight from your PMS, and every conversation is logged back to the record.

Can Domos answer eligibility questions?

How does Domos help with recertifications?

Can each property have its own policies?

What happens when someone needs a person?

Does it work in Spanish?

How long does it take to go live?