FREE MYSTERY SHOPPING REPORT
Prospects rarely call just one place. Every unanswered call and every slow callback hands the lead to the next community on their list.
Competitor B answered on the second ring and booked the tour in four minutes. Your callback came the next morning.
Prospects don’t wait
If nobody picks up, they call the next community on their list.
After hours still counts
Evenings and weekends are when many people finally have time to look.
Tomorrow is too late
A next-day callback often reaches someone who has already booked a tour elsewhere.
How the mystery shopping report works
Nothing to install and nothing for your teams to do. Just tell us where to call.
01
Choose your communities
Tell us which communities to include. A name or listing link is enough.
02
We call as a prospect
Our team calls each community like a real prospect would, at different times, including after hours.
03
You get a scorecard
See who answered, how fast they responded and whether a tour got booked, community by community.
04
You get a benchmark report
See how your communities compare with others in your market on response time and tours booked.
Here’s a sample report. Click a community to see how the calls played out.
Answered or not
Did someone pick up, or did the call ring out to voicemail?
How fast
Time from the first call to a real response.
Tour booked
Whether the team offered a tour and locked in a time.
Is the report free?
Yes. There’s no cost and no commitment.
Will my staff know it’s a test?
How do you contact each community?
Do you book real tours?
How long does it take?
Does every request get a report?
What happens after I get the report?
Get a free mystery shopping report for your communities and see exactly where leads slip away.
Free. No software to install. Your teams won’t know it’s a test.
