PMS
Move-in prep runs on reminders nobody has time to send
The lease is signed and the hard part feels done. Then come the welcome emails, the same ten questions from every new resident, and months of silence until renewal.
Welcome emails depend on memory
Someone has to pull the move-in list, find the right welcome package and send it. When the month gets busy, it slips.
01 · Before move-in →The same questions, every move-in
Keys, parking, utilities, the freight elevator. Your team answers them one by one, often after hours.
02 · Answers and hand-offs →Silence after move-in day
New residents often hear nothing until renewal, and small problems turn into bad first impressions.
03 · The first 30 days →Ready before the moving truck shows up
Domos picks up each move-in date from your PMS and sends the right information at the right time: your building’s welcome package, what to set up before they arrive, and where to get the keys.
The same ten questions, answered every time
Keys, parking, utilities, the freight elevator, where packages go. Domos answers from your building’s own instructions by email, text or phone, day and night. Anything that needs a decision goes straight to your team.
Don’t go quiet until renewal
Most new residents hear nothing after move-in day until a renewal notice nine months later. Domos checks in during the first week, catches the repair nobody reported, and sends it to your maintenance process.
Domos does the follow-through. Your team keeps the decisions
You choose what Domos handles and what comes to you. It never approves a document, changes a date or promises an exception on its own.
No resident app to roll out and no checklist portal to maintain. Domos works from your PMS, your welcome packages and your existing inbox and phone numbers.
Move-in dates from your PMS
Unit, date and contact details come from the system you already use.
Your welcome packages
Each building keeps its own package and instructions. Domos sends the right one.
Your inbox and numbers
Messages go out from your existing email and phone, with your manager copied.
Every message on record
Each conversation is summarized and logged, so your team can see what each resident was told.
Where do move-in dates come from?
Your property management system. Domos reads upcoming move-ins with each resident’s unit, move-in date and contact details, so there’s no separate list to keep.
Do residents need to download an app or log into a portal?
What does Domos send before move-in?
What happens after move-in day?
Will new residents get rent reminders right away?
Do we need new software?
Welcome emails on time, questions answered at midnight, and a check-in after day one, without adding to your team’s week.
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