Keep your numbers, your phone system and your PMS. Domos works inside the PMS your team already uses, so there’s no new platform to learn, and no calls are missed.
01
Keep your numbers
Forward your existing lines, or send only after-hours and overflow calls. No new phone system.
02
Connect your PMS
Domos works inside your PMS. Availability, pricing, ledgers and work orders sync, so every answer comes from live data and there’s no new platform for your team.
03
Set your rules
Choose the voice, greeting, escalation contacts and what Domos can handle on its own.
04
Go live
Domos answers, takes action and writes a summary of every call back to the record.
Prospects, residents and emergencies all come through the same number. Domos routes them and handles each one the right way.
Prospects
Leasing and home sales
Answers questions about apartments, open lots and homes for sale, quotes pricing and lot rent, then books tours and showings on your team’s calendar.
Tours and showings
Homes for sale
Application links
Residents
Resident support
Handles questions about rent, amenities, packages, parking and community rules with the resident’s record in front of it.
Caller recognition
Policy answers
Payment links
Residents
Maintenance and emergencies
Takes detailed work orders, walks residents through safety steps and patches true emergencies to on-call staff.
Work orders
Emergency triage
On-call transfer
Residents
Rent and lot rent
Explains rent and lot rent charges from the live ledger, sends payment links and answers balance questions before they turn into disputes.
Lot rent questions
Ledger answers
Payment links
Outbound
Collections
Calls residents about their open balance, sets up plans and logs promises to pay.
Payment plans
Promise to pay
Reminders
Everyone
After hours and overflow
Picks up when the office is closed or every line is busy, so no call goes to voicemail.
24/7 coverage
No hold queues
Holidays
Domos handles routine calls end to end and brings in your team for anything urgent, sensitive or high-value. Transfers are warm: your staff gets the caller, the unit and a summary before they say hello.
You choose who gets which calls, at which hours, for each property.
When
Gas smell, fire or flooding
Domos
Gives safety steps, opens an emergency work order and warm-transfers to on-call staff.
When
Caller asks for a person
Domos
Live transfer during office hours. After hours, books a callback and tells the caller when to expect it.
When
Prospect or home buyer is ready to apply
Domos
Sends the application link and texts your leasing or sales agent in real time.
When
Dispute, legal or fair housing question
Domos
Routes to the property manager with the full transcript and a short summary.
When
Upset or repeat caller
Domos
Flags the call for same-day follow-up and notes the history.
Not a generic answering service. Domos is trained on how apartment and manufactured home teams actually work, from leasing and lot rent to home sales and maintenance.
Natural conversation
Handles interruptions, follow-up questions and changes of topic without scripts or phone menus.
Works inside your PMS
Quotes real availability, homes for sale, balances and work order status, and writes every call back to your PMS. No new platform to learn.
Caller recognition
Knows residents by phone number and pulls up their unit, lease and recent communication.
Warm transfers
Passes callers to the right person with context, so no one has to repeat themselves.
Multilingual
Speaks English, Spanish and more, switching mid-call when the caller does.
Texts during the call
Sends tour confirmations, payment links and application links while the caller is still on the line.
Inbound and outbound
Answers your lines and places calls for reminders and follow-ups.
Your voice and greeting
Choose the voice, name, greeting and tone for each property or brand.
Compliance built in
Recording disclosures, contact hours, opt-outs and fair housing guardrails, set by property.
Calls today
All communities
38
Calls
0
Missed
4
Transferred
Each call is recorded, transcribed and summarized, then written to the right resident or lead in your PMS and CRM. See what people are calling about and where your team is needed.
Summaries and transcripts
Tracked in your PMS and CRM
Call reasons and trends
Alerts and notifications
Answering services take messages. Domos knows your properties and finishes the job on the call.
Domos works inside your PMS and CRM, so there’s no new platform to learn. Availability, ledgers, work orders and call notes stay in sync, and you keep your existing phone numbers.
Will callers know they’re talking to AI?
Domos sounds natural and speaks as your property’s assistant. You decide how it introduces itself, and it transfers to a person any time a caller asks.
Does Domos work for manufactured home communities?
Do we need new phone numbers or a new platform?
How does it work with my PMS?
What happens in an emergency?
Can Domos make outbound calls?
Which languages does it speak?
How are calls logged?
How long does setup take?
