Domos Privacy Policy
Last Updated: June 12, 2024
Domos Inc. ("Domos," "we," "us," or "our") provides property management companies and property owners (each, a "Property Manager") with artificial intelligence leasing and resident assistant services, including AI agents ("Services"). This privacy policy ("Privacy Policy") explains how we collect, process, store, and share personal information when you use our Services or interact with us.
By using our Services or providing your personal information to us:
- You acknowledge that you accept our privacy practices outlined in this Policy;
- You consent to us collecting, processing, storing, and sharing your information as described in this Privacy Policy;
- You acknowledge that you may be communicating with AI agents when you use the Services; and
- You consent to us recording and analyzing all of your communications made through the Services.
1. Personal Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with a particular individual or household ("personal information"). Personal information does not include publicly available information from government records or anonymous, deidentified, or aggregated data.
Categories of Personal Information We Collect
We may collect, process, store, and share the following categories of personal information:
- Contact information (e.g., name, email address, phone number, postal address)
- Account information (e.g., username, password)
- Identifiers (e.g., account number, IP address)
- Personal characteristics (e.g., date of birth, gender)
- Financial information (e.g., payment history, bank account details if provided)
- Property-related information (e.g., unit number, lease details, maintenance requests)
- Communications data (e.g., emails, chat logs, voice recordings)
- Device and usage data (e.g., device type, operating system, browser type, IP address, cookies)
- Preferences and feedback
- Any other information you choose to provide
Sources of Personal Information
We collect personal information from the following sources:
- Directly from you when you use our Services or communicate with us
- Indirectly from your use of our Services (e.g., usage data, cookies)
- From Property Managers
- From third-party service providers and partners
2. How We Use Your Personal Information
We use your personal information for the following purposes:
- Provide and improve our Services
- Communicate with you and facilitate communications between you and Property Managers
- Personalize your experience
- Analyze and monitor usage of our Services
- Ensure the security and integrity of our Services
- Comply with legal obligations
- Respond to your requests and inquiries
- Market our Services (with your consent where required by law)
- Create aggregated or de-identified data
3. How We Share Your Personal Information
We may share your personal information with the following categories of recipients:
- Property Managers: We share your information with Property Managers as necessary to provide our Services. Property Managers are considered controllers of this data and their use is governed by their own privacy policies.
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- Legal and Regulatory Authorities: We may disclose your information to comply with applicable laws, regulations, or legal processes.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We do not sell your personal information or share it for cross-context behavioral advertising.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your use of our Services. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please see our Cookie Policy [link to Cookie Policy].
5. AI Agents and Automated Processing
Our Services use AI agents to communicate with you. When interacting with our Services, you may be communicating with an AI agent rather than a human. We use automated processing, including profiling, to analyze your interactions and provide our Services. This may include making predictions or decisions about your preferences or behavior.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected.
8. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate personal information
- The right to request deletion of your personal information
- The right to opt-out of certain data sharing practices
- The right to withdraw consent (where processing is based on consent)
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we may have collected information about a child, please contact us.
10. Data Storage and International Transfer:
Our Services are primarily intended for use in the United States. Customer data is stored and processed in the United States. Customer consents to the transfer, processing, and storage of its data in the United States, which may not have the same data protection laws as Customer's jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: hello@joindomos.com
