Implementation Tips for Property Managers

Adopting AI in property management is not just about switching on new technology. To see the full benefits, property teams need to approach implementation thoughtfully, ensuring the AI is trained, customized, and aligned with resident expectations.

Domos AI integrates directly with the existing property management system, which means no new platforms to learn or extra logins to manage. With AI operating behind the scenes, staff can focus on residents instead of juggling tools.

Here are practical tips for making your AI implementation effective.

Start Small, Then Expand

Begin with one area where AI creates immediate impact, such as leasing inquiries or general support. Once the team is comfortable and results are clear, expand into other areas like maintenance intake, delinquency follow ups, or lease renewals.

This phased approach helps staff build trust in AI and makes change management smoother.

Customize Tone and Timing

Every community has its own voice. Domos AI allows you to customize the reminders and follow ups, so communications feel consistent with your brand.

Adjust timing to fit resident expectations. For example, friendly payment reminders can be sent five days after rent is due, while renewal messages may go out months in advance.

Use Multiple Channels

Residents have different preferences for communication. With Domos AI, you can provide coverage across multiple channels. Multi channel support ensures inquiries are answered quickly, no matter the medium.

Set Clear Escalation Paths

Not every issue can be resolved automatically. About 15% of interactions are escalated for human review. Define rules so urgent cases like leaks or heat issues are routed instantly to staff, while routine items are managed by the AI.

Clear escalation paths ensure residents always feel supported while keeping staff from being overwhelmed.

Review and Refine Regularly

AI becomes more effective when processes are reviewed and adjusted. With Domos, reviews are not a burden on the property team. Our support specialists help monitor performance and fine tune settings based on feedback, ensuring results continue to improve.

Rely on Ongoing Human Support

Domos is not just software, it is a service. Our human support team works alongside property managers to refine rules, adjust messaging, and improve workflows over time. Simply informs us of preferred changes, same as you would ask any of your employees.

This partnership ensures AI continues to adapt without adding to staff workload.

Practical Steps for Success

With Domos AI, property managers can:
• Save time by automating repetitive communications
• Improve resident satisfaction with faster responses
• Reduce delinquency through structured reminders and follow ups
• Ensure no leasing or renewal opportunity slips through the cracks
• Benefit from a fully integrated solution that works inside the existing PMS

Take the Next Step

AI is most effective when thoughtfully implemented. By starting small, customizing your approach, using multi channel communication, and refining workflows with Domos’s ongoing human support, you can unlock real efficiency gains and a better resident experience.

Start maximizing efficiency with Domos.