AI for Maintenance: From Work Order to Completion

Maintenance is one of the most visible parts of property management. When residents report issues, they expect fast responses, clear communication, and reliable service. For property teams, managing these requests can be time consuming, especially when it involves manual data entry, follow ups, and tracking across multiple systems.

Domos AI simplifies this process by automating intake, triage, and work order creation directly inside the existing property management system. With urgent issues escalated to the relevant staff and routine requests documented consistently, AI helps property managers reduce workload and improve the resident experience.

Triage and Intake Made Simple

Maintenance requests often arrive through email or phone, leaving staff to sort through details manually. Domos AI captures these requests, categorizes them, and routes them into the property management system or the right person.

Urgent issues such as flooding or no heat are flagged for immediate escalation, while routine requests are logged systematically for follow up. This ensures nothing is missed and residents receive acknowledgment right away.

Work Order Creation in the Existing PMS

AI creates detailed work orders directly in the existing property management system. Staff no longer need to reenter data, and every request is recorded accurately from the start.

With each interaction logged automatically, property teams have a clear record of requests without the burden of manual data entry.

Routing Requests to the Right Teams

Once a work order is created, Domos AI can route the request to the appropriate internal team or vendor based on customizable rules. Staff remain in control of scheduling and final approvals, while AI removes the repetitive work of intake and documentation.

Escalation for Complex Situations

Not every request can be resolved with automation. About 15% of interactions require human judgment or additional context. Domos AI escalates these cases to the right person with all the necessary details already captured, ensuring that complex or sensitive issues are addressed promptly.

The Real Value for Property Teams

By handling repetitive communication and data entry, Domos AI helps property managers:
• Capture and triage maintenance requests automatically
• Create accurate work orders in their existing PMS
• Route requests based on customizable rules
• Escalate only the complex cases that require human attention

Take the Next Step

Maintenance does not need to overwhelm your staff or frustrate residents. By streamlining intake, triage, and escalation, Domos AI makes maintenance more efficient and reliable from start to finish.

Make maintenance easier with Domos.