AI vs Traditional Call Centers in Property Management

Call centers have long been the go-to solution for handling prospect and resident calls in property management. While they provide coverage, they also create challenges: high costs, inconsistent quality, and slower response times. In today’s market, where speed and accuracy drive leasing success and tenant satisfaction, traditional call centers often fall short.

Domos AI provides a modern alternative. With voice AI that integrates directly into your property management system, Domos delivers instant, accurate, and always-available responses without the expense or inefficiencies of call centers.

The Costs of Traditional Call Centers

Staffing a call center is expensive. Whether managed in-house or outsourced, salaries, overhead, and training create significant ongoing expenses. Outsourced centers often charge expensive per-representative fees, which add up quickly across large portfolios.

On top of the financial burden, turnover is high. Frequent retraining drains resources and often leaves property teams short-staffed, leading to long hold times and missed opportunities.

Inconsistent Service and Human Error

Call centers rely on human agents who may be unfamiliar with your properties or distracted by managing multiple clients. This often leads to inconsistent answers and uneven service quality.

Prospects asking about unit availability or tour scheduling may receive incomplete or outdated information. Residents may wait on hold or get misrouted when urgent issues arise. These experiences erode trust and can directly impact leasing and sales performance.

AI as a Better Alternative

AI can work as a member of your team, delivering natural, conversational interactions that prospects and residents find helpful rather than robotic. Unlike call centers, AI provides:

• 24/7 availability with no wait times
• Real-time inventory and pricing pulled directly from your property management system or any other systems you use
• Integrated scheduling through Google and Outlook calendars or other services
• Automatic documentation of every interaction in the PMS
• Immediate emergency detection and escalation to the right team member, ensuring critical issues never fall through the cracks

With AI handling routine conversations and seamless handoffs for complex cases, staff are free to focus on situations that benefit from personal attention.

Cost Savings with AI

Where call centers add recurring payroll and outsourcing costs, Domos AI scales across thousands of units at a fraction of the price. There is no recruitment, no turnover, and no training overhead. Property managers get consistent coverage with predictable pricing tied to portfolio size.

The Domos Difference

Unlike basic chatbots or outsourced agents, Domos AI integrates directly with property management systems through API integration. This eliminates data silos and ensures information is always accurate and up to date.

With roughly 85 to 90 percent of interactions handled automatically and the remaining escalated seamlessly to staff, Domos combines automation with personal attention for the best resident and prospect experience.

Take the Next Step

Traditional call centers create costs, delays, and inconsistent service. With Domos AI, property managers get a smarter alternative: instant responses, conversational accuracy, and seamless integration at a lower cost.

Experience the balance of automation and human expertise with Domos.