Case Studies: How Properties Use Domos AI

Domos AI is transforming property management by enhancing staff efficiency and ensuring no resident or prospect inquiry is left unanswered. With 24/7 coverage and responses in under five minutes, Domos helps property teams capture leads, resolve resident requests, and reduce workload without adding extra staff.

The following case studies illustrate how properties of different types have adopted Domos AI, the outcomes they achieved, and the measurable ROI.

Case Study 1: Boosting Leasing Conversions in Multifamily

Portfolio: Mid-sized multifamily operator with 2,500 units
Challenge: Missed leasing inquiries after hours and delayed follow ups led to lost leads and slow leasing velocity. Staff were overwhelmed by repetitive questions about availability and pricing.

Solution: The property adopted Domos Leasing AI to respond to every inquiry within minutes, day or night. Through seamless integration with the existing inventory system, the AI provided real-time inventory, scheduled tours, and shared application links without requiring staff to monitor every channel.

Results:
• 68 percent higher lead-to-lease conversion within the first 60 days
• Over 500 staff hours saved annually from reduced manual follow ups
• Every inquiry answered 24/7, eliminating missed opportunities

Case Study 2: Improving Collections in Manufactured Housing

Portfolio: Manufactured housing community operator with 3,800 units
Challenge: Delinquent payments created unpredictable cash flow. Staff struggled to consistently follow up with residents while balancing other responsibilities.

Solution: The community implemented Domos Resident AI for delinquency management. Using direct integration with Rent Manager the AI executed structured follow ups, from friendly reminders to escalating notices for overdue balances. Staff retained oversight, stepping in only when payment plans or sensitive conversations required personal attention.

Results:
• 5x improvement in collections compared to manual follow ups
• Lower turnover risk by supporting residents with flexible payment options
• More predictable revenue and reduced workload for community managers

Case Study 3: Streamlining Maintenance Requests in HOAs and Condos

Portfolio: HOA and condo management group overseeing 2,200 units
Challenge: Maintenance requests were often delayed due to manual intake and incomplete documentation. Residents complained about slow communication and uncertainty about request status.

Solution: The group used Domos AI to capture maintenance requests via email and automatically create work orders in Rent Manager. Urgent issues like water leaks were immediately escalated to staff, while routine requests were logged systematically.

Results:
• Faster acknowledgment of resident requests, improving satisfaction scores
• More than 80 percent reduction in manual data entry
• Reliable escalation protocols ensured urgent issues were never overlooked

The ROI of Domos AI

Across property types, Domos AI consistently delivers measurable returns:

• Higher leasing conversion rates through immediate responses
• Increased collections with structured delinquency sequences
• Stronger resident satisfaction with consistent 24/7 communication
• Seamless PMS integration for accurate records and workflows
• Reduced staff workload, saving 30+ hours per month per portfolio

By combining automation with staff expertise, Domos helps properties operate more efficiently without sacrificing the human touch.

Take the Next Step

These case studies show that AI does not replace property managers—it enhances their work. By covering routine inquiries and providing immediate 24/7 support, Domos AI frees staff to focus on what matters most: building stronger resident relationships and growing portfolios.

See how Domos can transform your portfolio.