Voice AI in Property Management

Phone calls remain one of the most common ways prospects and residents connect with property managers. With limited office hours and high call volumes, many calls go unanswered, leading to missed opportunities and frustration.

Voice AI solves this problem. By handling leasing and tenant calls with natural, human-like responses, AI voice agents provide instant, 24/7 coverage and ensure no lead is left behind.

Voice AI for Leasing

Domos provides two specialized AI solutions that work together.

Leasing AI captures and qualifies leads, answers prospect questions, and schedules tours.
Resident AI supports existing tenants across email, web chat, and other channels.

When paired with Voice AI, leasing coverage expands beyond digital channels to the phone, ensuring every prospect inquiry is answered on the spot.

Key Leasing Benefits
• Responds to inquiries instantly, outside business hours
• Provides availability, pricing, and application details in real time
• Schedules tours directly
• Escalates calls to staff when needed

By covering these initial interactions, Voice AI helps leasing teams convert more prospects while reducing missed calls.

Call Escalation for Residents

Voice AI is not just leasing! It can triage urgent or complex situations and escalate calls to property staff only when needed. This ensures residents still receive timely support without requiring property teams to monitor phones 24/7.

Why Voice AI Beats Call Centers

Unlike call centers or basic answering services, Voice AI provides:

• Natural, human-like conversation instead of scripts
• Instant coverage at all hours without added staff
• Integration with property management systems for accurate information
• Scalable performance across thousands of units and different properties

Think of it as a workforce replacement that delivers consistent, cost-effective coverage that grows with your portfolio.

Additional Benefits

• Language flexibility: Voice AI can support multiple languages, an added advantage for diverse communities
• Quick ROI: Properties consistently see measurable results within the first month, making Voice AI a low-risk, high-impact investment

The Future of Property Calls

Voice AI is transforming leasing operations today and will soon expand further into resident communications. By providing 24/7 leasing support and smart escalation for residents, property managers can reduce missed calls, improve lead conversion, and deliver better service without increasing staff workloads.

With Voice AI, every call is answered and every opportunity is captured.