AI for Maintenance and Work Orders

Maintenance can overwhelm property managers. Between constant calls, manual data entry, and resident follow ups, it is easy for requests to slip through the cracks.

Domos solves this by streamlining maintenance intake. The system automatically processes incoming resident requests, creates work orders in your property management software, and keeps residents updated without requiring staff to handle every step manually.

Streamlined Maintenance Intake

AI captures maintenance requests through phone, email, and chat, then routes them into your property management system. This eliminates the need for staff to retype or transfer details.

Requests are triaged based on urgency. Issues like “water leak” or “no heat” are flagged for immediate escalation, while routine items are logged systematically for later scheduling.

Work Order Creation with PMS Integration

Instead of juggling multiple tools, AI integrates directly with property management systems. Requests are turned into structured work orders automatically, ensuring accuracy and reducing missed details.

This means teams no longer need a separate platform or additional login. Everything happens inside the systems you already use.

Escalation When Needed

Not all requests can be fully automated. Around 15 percent of interactions are escalated for human review when issues are complex or unclear. This ensures residents always receive accurate communication and nothing important is overlooked.

Keeping Residents Updated

One of the biggest frustrations for residents is silence after submitting a request. AI prevents this by sending confirmations and updates automatically, for example when a request is received or when a work order has been created.

This consistent communication builds trust and reduces the number of follow up calls to the office.

Positioning the Real Value

While some property technology platforms focus on end to end vendor scheduling, Domos AI is designed as a powerful intake and triage system. Its primary value is ensuring requests are captured correctly, routed to the right team or vendor based on customizable rules, and tracked without manual effort.

The result is less data entry, fewer missed requests, and more responsive service for residents.

The Bottom Line

By automating intake, triage, and communication, AI transforms property maintenance from a manual headache into a streamlined process. Residents stay informed, staff save time, and property managers can focus on higher impact work.

AI does not replace your maintenance team, it makes them more effective.

See how Domos AI can transform your property management, book a demo today.