AI Property Management for HOAs and Condos

Managing a homeowners association, condominium community, or manufactured housing community requires balancing efficiency with resident satisfaction. Board members and community managers often face endless inquiries, dues collection, maintenance requests, and violations, all while trying to maintain harmony within the community.

Domos AI helps HOAs, condos, and manufactured housing communities respond faster, reduce staff workload, and provide consistent service. With seamless integration into existing property management systems, Domos delivers powerful automation without adding complexity or requiring new platforms.

Immediate Response When Every Minute Counts

Residents expect quick answers whether they are asking about dues, amenities, or community policies. Domos AI delivers instant responses across email, phone, and chat so no request is missed, even after hours.

Faster response matters. Studies show conversion rates increase dramatically when inquiries are answered within minutes. With Domos AI, communities deliver immediate support when every minute counts.

Violation Management and Compliance

Enforcing community rules is one of the most time-consuming responsibilities for HOAs and condos. Domos AI can log reported violations, generate notices, and ensure proper documentation is created in the property management system. Cases that need personal attention are automatically escalated to staff with all context attached.

Streamlined Maintenance Requests

Domos AI processes resident maintenance requests and creates detailed work orders in the existing PMS. Urgent issues like water leaks or security concerns are automatically identified and escalated to the right team member so nothing falls through the cracks.

This reduces manual data entry and frees staff time for higher-value activities.

Dues and Collections

HOAs and condo associations depend on timely dues payments to maintain operations. Domos AI executes structured reminder sequences, provides balance information, and escalates overdue accounts that require staff intervention. It can even help support payment plan arrangements, reducing delinquency while preserving positive resident relationships.

Seamless Integration with Existing Systems

Unlike standalone platforms that add complexity, Domos AI integrates directly with the property management systems communities already use. Through API integration, all resident interactions, payments, and service requests are logged automatically, ensuring data accuracy without additional training or logins.

The Human in the Loop Advantage

While Domos automates the majority of communications, about 10 to 15 percent of cases are escalated to staff. These include sensitive resident concerns, complex negotiations, or exceptional circumstances. Every escalation includes full conversation history, so staff can step in without forcing residents to repeat themselves.

Benefits for HOAs, Condos, and Manufactured Housing Communities

By combining automation with human oversight, Domos AI helps communities:

• Respond instantly when every minute counts
• Reduce staff workload by automating routine communication
• Improve compliance with automated violation management
• Ensure maintenance requests are captured and escalated properly
• Enhance resident satisfaction with consistent communication

Take the Next Step

Managing an HOA, condo, or manufactured housing community does not have to overwhelm staff or board members. With Domos AI, you get automation that saves time, reduces workload, and delivers 24/7 support while integrating seamlessly into the systems you already use.

Transform community management with Domos.