Rethinking Property Management with AI

A little while back, Beyond Rent hosted a conversation with Arthur Attal, co-founder and CEO of Domos, about how artificial intelligence is transforming the property management industry.

Although the interview was recorded some time ago, Arthur’s insights remain highly relevant today as property managers continue to explore AI-driven solutions.

“We automate the mundane, time-consuming tasks so property managers can focus on high-value work—building communities and strengthening resident relationships,” Arthur explained during the discussion.

Watch the Interview

Catch the full conversation with Arthur Attal, CEO of Domos. Embed the YouTube video here:

Why It Still Matters Today

The challenges Arthur highlighted in the interview remain pressing in 2025:

• Thin operating margins and staffing turnover
  
  

• Rising tenant expectations for instant responses
  
  

• Overwhelming communication across email, phone, and chat
  
  

• Time lost on manual, repetitive processes
  
  
  

Domos AI continues to address these issues by:

• Managing resident and prospect communication 24/7
  
  

• Automating delinquency follow-ups, maintenance requests, and document reviews
  
  

• Escalating sensitive situations to human staff
  
  

• Integrating directly with property management systems like Rent Manager, AppFolio, and Yardi
  
  
  

From Chatbots to True AI Assistance

Arthur contrasted traditional chatbots—limited to scripted FAQs—with Domos AI, which uses advanced large language models to provide contextual, personalized responses and even take actions like opening work orders.

This distinction remains critical: Domos AI doesn’t just answer questions, it performs tasks, consistently and without letting anything slip through the cracks.

The Human + AI Partnership

Even back then, Arthur emphasized that AI wouldn’t replace property managers but would make them more effective. That prediction has proven true: Domos AI empowers smaller teams to deliver higher-quality service by offloading repetitive work to AI while humans focus on judgment calls, lease negotiations, and community building.

“AI will usher in a new era of property management where technology handles the repetitive work, and people focus on delivering exceptional service,” Arthur said.

Learn More

Domos continues to build on these principles today, covering the full resident journey, from prospect management to renewals and beyond.

See how Domos AI can transform your property management.