AI Agents and the Future of Property Management
On an episode of PropTech Pulse, Arthur Attal, co-founder and CEO of Domos, shared his perspective on how AI is changing the landscape of multifamily property management.
Arthur’s journey began while managing properties in New York. The inefficiencies of manual processes inspired him and his co-founder Dima to build their first AI agent. The result was transformative: automating repetitive tasks and freeing up time to focus on residents. That hands-on experience became the foundation for Domos.
“Think about delegating the routine to AI so you can focus on creating meaningful ties with your community and providing better service,” Arthur explained.
Watch the Interview
Here is the full PropTech Pulse conversation with Arthur Attal, CEO of Domos.
Key Takeaways from the Interview
1. The Future of PropTech Is AI-Powered Automation
Arthur emphasized that the next wave of innovation will be driven by AI agents that automate day-to-day tasks like rent collection follow ups, maintenance ticket creation, and resident communication. This frees up staff to dedicate more time to higher value work.
2. Property Management Roles Will Evolve, Not Disappear
While some roles may shrink naturally due to high turnover, AI will not replace property managers. Instead, their jobs will evolve toward community building, soft skills, and strategic decision making.
3. AI Agents Are an Underrated Game Changer
Arthur sees AI agents as more effective than offshore virtual assistants or traditional tools because they deliver consistent 24/7 responses, adapt to each company’s processes, and eliminate retraining or turnover issues.
4. Real Results: Efficiency and Better Resident Experiences
In one case, Domos' customer MD Squared Property Group, improved rent collection consistency, reduced open maintenance tickets by 30 percent, and gained new visibility into resident sentiment. AI powered follow ups and ticket reviews helped eliminate gaps, improve service speed, and capture resident feedback that would have otherwise been missed.
5. AI With No UI: Seamless Integration Without Extra Training
Domos takes a platform agnostic approach. AI agents connect directly to existing property management systems without requiring staff to log into or learn a new platform. This means no heavy lifting for management teams and faster time to value.
Balancing Technology with Human Connection
Arthur cautioned against overhyping technology as a total replacement for human service. Instead, he stressed the importance of using AI to make property managers more effective. Some tasks are best handled by machines, but others such as lease negotiations or building resident relationships still require the human touch.
Ready to See It in Action?
Arthur’s insights highlight how Domos is helping property managers reduce burnout, improve efficiency, and deliver better resident experiences. By automating routine tasks and offering consistent 24/7 service, Domos AI agents are redefining what is possible in multifamily management.
See how Domos AI can transform your property management.