Domos at Restart IL Economy

AI and the Future of Property Management

At the Restart IL Economy conference, which connects innovative startups with global investors, Domos co-founder and CEO Arthur Attal spoke about the urgent need for change in residential property management.

With staff turnover exceeding 40% and operational margins under constant pressure, the industry struggles with burnout and declining service quality. Arthur highlighted that the root cause lies in property managers spending too much time on repetitive, low-value tasks that should be automated.

That is where Domos steps in.

Watch the Conference Talk

A Human Alternative, Powered by AI

Arthur introduced Emma, Domos’ AI agent designed as a true team member rather than just another software platform.

Instead of requiring staff to adapt to a new tool, Domos AI integrates directly with existing systems and communicates across email, phone, and text. It handles the entire resident lifecycle, from answering leasing inquiries to processing maintenance requests, sending renewal notices, and managing collections.

One example Arthur shared: when a tenant emails about a clogged sink, Emma automatically responds at any hour, creates a maintenance ticket, schedules the visit, and follows up until the issue is resolved.

Importantly, Domos uses a human-in-the-loop approach. About 15% of communications are reviewed by human supervisors, and sensitive matters are escalated to property staff. This ensures both consistency and quality.

Why This Matters

Domos’ approach helps property managers focus on what truly requires human judgment—lease negotiations, building resident relationships, and community engagement while AI takes care of routine workflows.

This not only reduces burnout but also improves service quality for residents and strengthens long-term retention.

Ready to See It in Action?

Arthur’s message at Restart IL Economy was clear: the future of property management will be defined by AI agents that reduce inefficiencies and empower teams.

See how Domos AI can transform your property management.